Customer Service Archives - Admix

Why Admix?

Written by Patrick Lakin, National Sales Manager We love that our customers keep coming back for new mixers for their new projects. But if you haven’t worked with us before, you might ask, “Why Admix?” In addition to our wide range of mixing equipment, 31 years of experience and great customer service, the real answer is


Production of Flavor Emulsions – Customer Success Story

Written by Patrick Lakin, National Sales Manager We were contacted by a manufacturer of liquid and spray-dry flavor emulsions when they were looking for a solution to improve their process. To prepare their emulsions, they were using a low speed axial mixer, an overnight process that still left lumps. Product had to be passed through


Renew your Warranty with our Rebuild Service

Written by James Crowell, Field Service Engineer Fixed maintenance costs and renewable warranties are a tremendous asset to maintenance departments. We can work with you to make that possible for your Admix equipment! To get started, we can conduct an over-the-phone equipment audit and customize a comprehensive preventative maintenance (PM) plan. In some cases, we


Rebuild Kits Stocked and Ready to Ship

Written by James Crowell, Field Service Engineer Need to rebuild your Rotosolver or Rotostat in-tank mixer but not sure which parts to order? Don’t overthink it… we’ve got you covered! Admix has complete rebuild kits in stock and ready to ship to you. They include bearings, standard seals, o-rings, and snap rings – essentially everything you need to get


Laying the Foundation for a Trouble-Free Install

Written by James Crowell, Field Service Engineer At Admix, we “AIM” to provide top notch service to our customers before, during, and after the sale. That is why we developed the “Assured Implementation Method – AIM” which is designed to open the lines of communication between our customers and our technical teams, laying the foundation for a


Process Assurance Guarantee

Written by Patrick Lakin, National Sales Manager When about to purchase new equipment, wouldn’t it be reassuring to get a manufacture’s guarantee that the equipment you’re about to buy will perform as expected for your exact application – in addition to a standard mechanical warranty? At Admix, we do just that with our Process Assurance Program –


Need a Rebuild?

Written by James Crowell, Field Service Engineer Did you know that Admix offers a full one-year warranty from manufacturer’s defect on all factory rebuilt equipment? Here’s the details… Our service engineers perform a comprehensive rebuild, completely disassembling your equipment, inspecting all the components, and conducting a thorough failure analysis. Once that is complete, we compose


Stay right where you are – we’ll come to you!

That’s right! With our Field Service Program, a member of our Customer Service Team will visit your facility to provide one or more of the following services: Start-up Assistance: Admix will perform a general review of your installation and review the IOM and safety instructions with your key personnel. Repair or Rebuild Service: Admix will repair


It’s not always just about the mixing

We are routinely invited to audit a processor’s batching process with the expectation that we will find ways to produce their products Faster, Better, Cheaper, and Safer… FBCs for short. To deliver FBCs to a batching process it is also necessary to audit the up and downstream sides of batching. These are places where creepy


Got Pain?

Tell us… Where does it hurt?  If you answer Yes to any of these questions, then you need pain relief! Does your batch tank have undissolved ingredients in it after it’s been emptied? Does your inline strainer capture unmixed ingredients that should be in your finished product? Do your application nozzles keep getting clogged? Is your


Knud Erik Juhl Jensen, General Manager, Admix Europe ApS

In March, 2019, Knud Erik joined Admix as General Manager to lead the Admix Europe division. Knud Erik is an industry veteran with extensive experience in the processing equipment industry, having held key roles at In-Mix, Titan Textile Machines, Gerstenberg & Agger, and Fintek. His deep understanding of leading and growing organizations is applied to his role of overseeing manufacturing, assembly, sales, and day-to-day operations of Admix Europe ApS in Denmark. Knud Erik earned a Master of Science degree in Mechanical Engineering from The Technical University of Denmark.

Patrick Lakin, Director of Sales and Marketing

Patrick joined Admix in December 2014 and is Director of Sales and Marketing. He leads the company’s North American Sales and Market Management Teams, ensuring successful achievement of the company’s sales goals. He is responsible for developing and implementing effective sales strategies, as well as establishing and advancing external channel partners with the charter of representing Admix solutions in the marketplace. Patrick also leads the company’s marketing strategies, overseeing marketing department initiatives.

With over 20 years of experience in the processing equipment and systems industry, his sales acumen and expertise in mixing, liquids handling, and process systems paves the way for continued sales achievement and market segment growth goals. Patrick earned his bachelor’s degree and an MBA with a concentration in Entrepreneurship from the University of Louisville.

Terry Burnett, Manager of Human Resources

Terry has over 40 years of passion and experience building high-performance teams and cultures that deliver results. Since joining Admix in August 2013, she has led all aspects of Human Resources, including workforce development, talent acquisition, employee relations, succession planning, payroll, and legal compliance.

Prior to Admix, Terry was at C&S Wholesale Grocers, the largest wholesale grocery supply company in the US where she developed training programs and was responsible for all aspects of their benefits program. She is a member of a local HR Group, has been a presenter at several ESOP Conferences, and gets involved in many HR Roundtables with local ESOP company businesses. Terry’s certifications include SPHR, SHRM-SCP and she earned a bachelor’s degree in Human Resources Management and Services from Southern New Hampshire University.

Keith Cheries, Director of Sales Operations

Since joining Admix in April 2003, Keith has held key management roles encompassing the Sales, Service, and Marketing arms of the company. As Director of Sales Operations, Keith is responsible for developing and streamlining the sales processes and day to day operations of the Inside Sales Team. In addition, he leads International Sales, working closely with Admix subsidiary, Admix Europe ApS and its channel partners.

Before Admix, Keith spent 11 years at Sine Pump, manufacturer of industrial and sanitary positive displacement pumps, in Field Service, National Sales Management, and Product Management roles. Keith earned a bachelor’s degree in Mechanical Engineering from the University of New Hampshire.

Eric Therriault, Vice President of Engineering

Eric has a long tenure at Admix, having joined the company in February 1993. In his role as Vice President of Engineering, Eric leads in all aspects of the engineering life cycle, prioritizing and evaluating the work generated by all engineering teams to ensure cost effective and on-time development and delivery of our high quality engineered products. In addition, he ensures that Admix product designs are compliant with industry hygienic engineering standards and manufacturing practices.

Eric has a Mechanical Engineering Technology Degree and before Admix was a Mechanical Engineer at Heidelberg-Harris, where he responsible for the integration of printing press components and auxiliary equipment into a complete web press line assembly for various product configurations.

Bob Trottier, Vice President of Operations

In August 2014, Robert joined Admix as Vice President of Operations. He leads multiple departments at Admix including the Machine Shop, Welding and Fabrication, Assembly, Repair and Rebuilds, Aftermarket Service, Materials, and International Supply Chain Management.

Prior to joining Admix, Robert was Co-Founder and President of RLTADX, a joint venture that began in 2009 between Admix, Inc. and RLT Manufacturing, a full-service job shop machining facility where he was Founder and President since 1987. RLTADX was formed with the vision to build a state-of-the-art manufacturing facility that would eventually merge with Admix. Robert has extensive training in welding and machine tool technology and earned a degree in Engineering and Graphic Design form Northeastern University.

Dan Cameron, Chief Financial Officer

Dan joined Admix in January 2014 and is the company’s Chief Financial Officer and is also Treasurer on the Admix Board. In Dan’s role as CFO, he oversees all aspects of the company's finance function including accounting and financial reporting, financial planning, and analysis. He is responsible for the financial management and health of the company and its subsidiary in Denmark, Admix Europe ApS. As Admix is a 100% employee owned company, Dan is responsible for the administration of the Employee Stock Ownership Plan. In addition to the financial aspect of his role, he also oversees the company’s Information Technology Operations.

Prior to Admix, Dan was with Price Waterhouse Cooper where he held various Financial and Technology Consulting roles to the Federal Government and led project teams supporting regional financial statement audit clients. Dan holds a bachelor’s degree in Computer Science from Providence College.

Mike RizzoMike Rizzo, Chief Executive Officer

Mike joined Admix in January 2020 after serving three years as a Director on the Admix Board. Mike leads the development and execution of the company’s business strategies, vision, and mission. He is committed to continuous improvement at Admix and growing its portfolio of innovative mixing technologies, services, and markets served. The company’s long-standing core values of fairness, respect, integrity, accountability, and trust resonate deeply with Mike, as well as upholding the Admix promise of going the extra mile to exceed customer expectations.

A seasoned executive, Mike has been CEO and President at several global companies in the New England region. While most of Mike’s career has focused on market activities, he acquired tremendous experience implementing operational excellence practices at both manufacturing and distribution companies.

Mike currently serves on other corporate boards, focused particularly on 100% ESOP structures. Prior to Admix, he was CEO at Artel Video Systems, President of the US operations of Cylon Energy, and President of Schleuniger Inc., the division of the Schleuniger Group in Switzerland.  Mike holds a bachelor’s degree from the University of Pittsburgh and an MBA from Pepperdine University.