Customer Service Archives - Admix

Why Admix?

Written by Patrick Lakin, National Sales Manager We love that our customers keep coming back for new mixers for their new projects. But if you haven’t worked with us before, you might ask, “Why Admix?” In addition to our wide range of mixing equipment, 31 years of experience and great customer service, the real answer is

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Production of Flavor Emulsions – Customer Success Story

Written by Patrick Lakin, National Sales Manager We were contacted by a manufacturer of liquid and spray-dry flavor emulsions when they were looking for a solution to improve their process. To prepare their emulsions, they were using a low speed axial mixer, an overnight process that still left lumps. Product had to be passed through

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Renew your Warranty with our Rebuild Service

Written by James Crowell, Field Service Engineer Fixed maintenance costs and renewable warranties are a tremendous asset to maintenance departments. We can work with you to make that possible for your Admix equipment! To get started, we can conduct an over-the-phone equipment audit and customize a comprehensive preventative maintenance (PM) plan. In some cases, we

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Rebuild Kits Stocked and Ready to Ship

Written by James Crowell, Field Service Engineer Need to rebuild your Rotosolver or Rotostat in-tank mixer but not sure which parts to order? Don’t overthink it… we’ve got you covered! Admix has complete rebuild kits in stock and ready to ship to you. They include bearings, standard seals, o-rings, and snap rings – essentially everything you need to get

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Laying the Foundation for a Trouble-Free Install

Written by James Crowell, Field Service Engineer At Admix, we “AIM” to provide top notch service to our customers before, during, and after the sale. That is why we developed the “Assured Implementation Method – AIM” which is designed to open the lines of communication between our customers and our technical teams, laying the foundation for a

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Process Assurance Guarantee

Written by Patrick Lakin, National Sales Manager When about to purchase new equipment, wouldn’t it be reassuring to get a manufacture’s guarantee that the equipment you’re about to buy will perform as expected for your exact application – in addition to a standard mechanical warranty? At Admix, we do just that with our Process Assurance Program –

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Need a Rebuild?

Written by James Crowell, Field Service Engineer Did you know that Admix offers a full one-year warranty from manufacturer’s defect on all factory rebuilt equipment? Here’s the details… Our service engineers perform a comprehensive rebuild, completely disassembling your equipment, inspecting all the components, and conducting a thorough failure analysis. Once that is complete, we compose

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Stay right where you are – we’ll come to you!

That’s right! With our Field Service Program, a member of our Customer Service Team will visit your facility to provide one or more of the following services: Start-up Assistance: Admix will perform a general review of your installation and review the IOM and safety instructions with your key personnel. Repair or Rebuild Service: Admix will repair

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It’s not always just about the mixing

We are routinely invited to audit a processor’s batching process with the expectation that we will find ways to produce their products Faster, Better, Cheaper, and Safer… FBCs for short. To deliver FBCs to a batching process it is also necessary to audit the up and downstream sides of batching. These are places where creepy

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Got Pain?

Tell us… Where does it hurt?  If you answer Yes to any of these questions, then you need pain relief! Does your batch tank have undissolved ingredients in it after it’s been emptied? Does your inline strainer capture unmixed ingredients that should be in your finished product? Do your application nozzles keep getting clogged? Is your

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